Frequently Asked Questions
Who is The Little Slipper Company?
We're a footwear manufacturer based in Port Elizabeth, South Africa and have been in business for 27 years! We supply one of the largest department stores in the nation with some of their footwear products and have operated several of our own stores for a few years. Since Q3 2018 we have offered a selection of our products online via this website.
How secure is my shopping here?
Extremely secure. Your connection to this website is secured via SSL (your browser should indicate a secure connection in the address bar), we adhere to data storage best practices and your payment details are never disclosed to us. All payments are processed via PayFast, one of the most popular and trusted payment gateways in South Africa.
Do you manufacture all the products available for purchase?
We do not. While we strive to manufacture as much as we possibly can, we rely on some imports to keep our stores stocked. If we manufacture a particular product for sale on this site we will always make that fact clear in the product description.
How will my orders get to me, and at what cost?
We use three couriers: Dawn Wing, Courier IT and The Courier Guy. All three have stellar reputations in South Africa and are quick and reliable. You will be able to track orders with any of them. If your total order amount is over R750 you will not be charged for economy delivery, otherwise the cost is R50. Overnight shipping is available for R90 on orders below R750 and for R50 on orders above R750. We keep our prices as low as possible so please appreciate that we can't dish out free shipping more readily.
Deliveries should take 1-3 business days depending on the courier service, but can take longer if the destination is outside urban centres. All parcels are collected from our factory in Port Elizabeth.
What happens if I'm unhappy with a purchase?
Then we're unhappy too and will do our utmost to make things right. Whether the mishap is our fault or you simply ordered the incorrect size or product, you may exchange any purchase for any reason within 30 days. If the items concerned are in their original condition, we will cover all courier costs if you permit us to arrange the collection.
Exchanges are possible up to 90 days if the items are in their original condition. You can either pay for courier collection and delivery or pop in to any of our retail stores nationwide.
We comply with the Consumer Protection Act, of course, and will refund or replace anything you purchase from us that falls afoul of the CPA's 6 month implied warranty. This generally applies to items that have degraded in an unreasonably quick period of time, but please consult our returns policy page in the main menu for the full breakdown.
I am a bulk buyer. Can I get a discount for volume orders?
Please get in touch with us to discuss bulk buying options. You can select the blue chat bubble in the lower right corner of this page to chat right now.
Can I return an item purchased online at one of your retail stores?
Absolutely! Please ensure that you take the invoice that shipped with your purchase along with you or the store won't be able to identify your order on their system.
Are you hiring?
Not at the moment. Even when we are though, we don't use our website for recruitment purposes.
My query isn't answered on this page - where to now?
Our live chat support of course! That hovering button in the lower right corner is there to be used. Just hop on and a support agent will be only too happy to assist. If your message is submitted outside working hours (9am to 5pm weekdays and 9am to 1pm on weekends), it will be answered once our agents are back at their desks.
Even during working hours, we may be especially busy for some reason and need a few minutes to respond. We are never more than a few steps away, so please don't despair if we take a minute or so to get chatting with you.