Our Returns Policy
You are entitled to a six month implied warranty under the Consumer Protection Act. Any goods we sell you must:
- be reasonably suitable for the purpose they are intended
- be of good quality, in working order and free of defects
- be usable and durable for a reasonable period of time
- comply with any applicable standards or regulations
If you feel that a product you have purchased from us fails to meet those conditions, you may return it to us within six months of the date you accepted its delivery. Such returns will not subject you to any penalties, risks or expenses.
At your discretion, you may choose between a replacement, online store credit or a refund for these returns. Upon receiving any replacement items in this manner, the remaining period of the implied warranty for the items concerned is reset to six months.
Please note that the implied warranty above is not applicable to any goods you take delivery of that were clearly labelled as being in a suboptimal condition or otherwise not subject to a regular warranty. This would typically only apply to certain clearance or reject items and only if you accept the goods or act in a manner consistent with such acceptance.
You may return any goods purchased from our online store within 30 days, granted the goods are in the condition that you received them. Goods may be returned by courier or to any of our retail stores nationwide. Should you opt for courier collection, we shall cover the delivery cost if you permit us to organise the collection. Should you arrange delivery, we are not liable for any losses you incur and will not reimburse you.
If goods were purchased at a sale price they are not excluded from our 30 day returns policy.
We do not require that online returns be accompanied by the original invoice or courier waybill, but returns cannot be processed at our retail stores without your invoice.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and include all necessary information and options applicable to the return.
To initiate a return, please use the contact button located in the bottom right corner of every page on our website or send an email to firstname.lastname@example.org.